"For Hartfiel Automation, boosting customers’ profitability
has been the key to gaining and retaining
business. Building on its strong sales team, the
company taps the talents of several resources, including
fellow manufacturers and distributors and
in-house technical experts, to provide customers
with the resources they need to improve their operations.
Over time, Hartfiel Automation formalized
this process, Customer Profit Reinforcement
(CPR®), into three phases, detailed here. To date,
this strategy has strengthened the American manufacturing
sector and has led to more than $50 million
in savings for its client firms and more than
$16 million in business saved or gained for Hartfiel
Automation. © 2011 Wiley Periodicals, Inc."
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